Kind & Gezin (organization for “Child & Family”) is a mainstay. Who has not dropped in to have their child measured and checked up on? If not, you yourself have probably been a pampered little rugrat up on their scale. Kind & Gezin is as ingrained in our lives as ‘pistolets’ at Belgian Sunday morning breakfast tables.
The client is always key. And even if you see hundreds of parents every day, that doesn’t mean you actually know them (although it does give you a head start in mapping your customer journey). If on top you want this view to be both integrated and adaptive, you need a strongly connected dialogue between all crucial players in your organization’s value chain. Quite a challenge in large organizations like Kind & Gezin that reach every corner of the country. But it simply is a bare necessity if you want your organization ready for the future. Any future. Who knows one day it is all about robot babies that you order online.
Bring the entire value chain together, we stated? And so we did (and yes, again, this demands an effort).
At the gathering itself it took us just a few minutes to convince this large group of the power they could produce by co-creating as an open network. And it took us just a few seconds to persuade them to do so... by drawing and playing. And no, not just because the word 'child' appears in the organizations’ name.
Actually all we did was give a new pair of eyes (being a set of tools along with methodology). It was Kind & Gezin itself that developed a fresh perspective and broader vision. Suddenly looking at problems or challenges started leading to renewing solutions. Looking deeper into what moves and motivates the parent, allows a better understanding that leads to better service. On top incorporating colleagues' perspectives creates a mutual vision boosting overall performance.
So if you meet someone from K&G giving you over-the-top attention (or asking you about online baby robots), you now know they only have the best in mind for you.